Demystifying Walmart’s Omnichannel Vision

Last week Walmart hosted a Supplier Growth Forum in Rogers, which promoted the new technological developments for online shopping.

Suppliers with any questions were able to join Whytespyder’s CEO, Eric Howerton, and Senior Account Services Director, Joyce Grippi, who hosted a Live Stream Event on February 17.

The Live Stream consisted of Eric and Joyce answering supplier questions regarding how Walmart is requesting its suppliers to improve its ecommerce. Eric states Wal-Mart is asking for, “best in class data and content.”

Eric explains how the manufacturer has an opportunity to give item-level stories and keywords that are relative to what the shopper is searching for. This moves manufacturers products up organically in search results on Google and Walmart.com.

A manufacturer needs to recognize the importance of what Eric calls an 80/20 balance. In other words, having 80% item-level content on a product page and 20% brand messaging.

Eric explains that in today’s society, suppliers are faced with a shopper who is connected 24/7, who is empowered, and who is actively searching for product information. He provides further commentary that shoppers are not looking for a product; they are looking for information that provides “a solution for their problem.”

What Wal-Mart and each manufacturer must do is follow the customer. Shoppers are online, and in order to compete, the manufacturer must provide the onmichannel experience. Eric describes this as a “content race,” and the ones who are already running it are the ones who are winning.


The Significance of Doug McMillon’s Letter Regarding Omnichannel

Doug McMillon has always been consistent with his messaging regarding the experience of the shopper and how that overall shopping experience needs to be one of convenience. Convenience is the end goal that all retail action should move towards, beyond making a sale. Retailers should always be asking, “How easy can we make it for the shopper to purchase a product?”

After all, the shopper, within the retail experience, cares only for themselves and what they want. To them it doesn’t matter how they look at a product, what they know about it, or how they get it. All they know is that they want it.

What Doug McMillon is saying is obvious. People want continuous access to information, and this desire has created a paradigm shift in the way everyone shops. Social status has become irrelevant in the shopping experience because people across all segments of the market want this ease of access to information. As technology continues to accelerate, the quality of the information needs to keep up.

It is difficult to see these changes coming to fruition, but if we look back to when the iPhone first entered the market, we realize that even though we cannot see the change, we know how great of an impact these changes can have. As such, people cannot clearly see the outlines of the omnichannel experience and everyone is asking how Walmart is going to meet the omnichannel challenge.

Again, it all comes down to how easy we can make it for the shopper to make a purchase. This is why data and content is so important. Today we have a shopper that is empowered by technology to find the information they want, anytime, anywhere, via a plethora of devices and channels. It is the responsibility of the manufacturers to provide the shopper with the information they desire. We know that the shopper will make choices based on the information provided to them, so providing them with that rich content and data is essential.

Walmart is the greatest supply chain and logistical company in the world, they already have the infrastructure in place to facilitate an omnichannel future, giving them a huge advantage over their competition. In my opinion, they will most likely win the omnichannel race.

Once manufacturers provide that rich content and data, they can fully utilize Walmart’s supply chain and technological infrastructure. When manufacturers provide premium information, everyone will prosper. Everyone from Walmart to the shopper will benefit from an enhanced omnichannel shopping experience.


ON DEMAND: Webinar to Help Improve Walmart Sales on Black Friday

Walmart, comScore, and WhyteSpyder Come Together for Suppliers

FAYETTEVILLE, Ark. – WhyteSpyder will host a free webinar to help Walmart suppliers increase sales online and in-store for Black Friday 2016. This webinar is scheduled for 11 a.m., July 14, 2016.

The webinar’s speakers include:

  • Ram Rampalli; Director of Omnichannel Content Technology and Strategy with Walmart
  • Andrew Lipsman; Vice President of Marketing and Insights with comScore
  • Eric Howerton; speaker, author, and CEO of WhyteSpyder

Shopper behavior insights from Black Friday 2015 and predicted trends for Black Friday 2016 will be shared by comScore.

“comScore’s insights from Black Friday 2015 clearly show major shifts in shopper behavior with mobile interaction gaining importance,” Lipsman said. “We’re expecting this trend to intensify in 2016. This means new opportunities for brands who recognize and adapt to these shifts. This webinar with Walmart and WhyteSpyder will help brands understand what to expect and how to prepare for Black Friday 2016.”

Walmart officials will enlighten suppliers of the company’s expectations for Black Friday 2016 at this webinar. Additionally, WhyteSpyder will help suppliers understand how to quickly and affordably prepare for Walmart’s strategy for the largest sales day of the year.

“Brands can take some simple, yet effective, actions to satisfy shopper demands and Walmart expectations,” Howerton said. “The good news is these actions can easily fit within larger campaigns and will show return on investment. The bad news is time is tight. Brands must engage immediately to get prepared with Black Friday just around the corner.”

Walmart suppliers are invited to attend the one-hour, free webinar at 11 a.m. CDT, July 14. Registration is available at WinningBlackFriday.com.

ABOUT WhyteSpyder

WhyteSpyder helps Walmart and Sam’s Club manufacturers setup, manage, and optimize product data and content on Walmart.com and Samsclub.com. WhyteSpyder keeps with the strategic vision of Walmart and Sam’s Club when creating and managing content. We use any distribution technology accepted by retailers that is beneficial for manufacturers and their agencies. Learn more about WhyteSpyder by calling 479-287-4006 or visiting www.whytespyder.com.

ABOUT comScore

comScore is a leading cross-platform measurement company that precisely measures audiences, brands, and consumer behavior everywhere. comScore completed its merger with Rentrak Corporation in January 2016, to create the new model for a dynamic, cross-platform world. Built on precision and innovation, our unmatched data footprint combines proprietary digital, TV and movie intelligence with vast demographic details to quantify consumers’ multiscreen behavior at massive scale. This approach helps media companies monetize their complete audiences and allows marketers to reach these audiences more effectively. With more than 3,200 clients and global footprint in more than 75 countries, comScore is delivering the future of measurement. For more information on comScore, please visit comscore.com.

Contact:
Brooke McNeely (479) 287-4006
bmcneely@whytespyder.com